Helping You and Your Customers Succeed Together Traversing today's communications technologies can feel like walking on the wing of an airplane: balancing online forums on the left, wikis on the right, social media all around. It's enough to throw you for a loop. We've got all this great technology for reaching out to our friends, colleagues, and customers. But how can we harness these technologies and make use of them for our benefit? 
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What Customers Are Saying ...
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"Ric designed a fabulous site for me. With his experience and creativity he took my ideas and vision and turned them into web reality. I couldn't be more pleased." George Coyne - Parrot Tracks Studiowww.ParrotTracksStudio.com
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A couple of years ago, while I was still at my former employer, I thought I'd seen every problem I would ever encounter in software user assistance -- at least twice -- and had a pat solution for every one of them. As an almost 20-year veteran in software startups, with five companies under my belt, I thought I'd seen it all. And just when I was starting to feel pretty smug about my skills, I was hit with two of the biggest challenges I'd seen since learning single sourcing for a standards project at Tivoli back in the early 90s: how to provide user assistance (UA) for a new open-source product our company was sponsoring, and how to provide user assistance for our commercial product using the Agile development process after having used a waterfall process for almost five years. |
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